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Refund and Returns Policy

P133 is a natural product of a personal beauty nature.

Should your item have been damaged in transit I will be happy to either refund or replace the damaged item, You would need to immediately notify us of any damages received? Please provide photographic proof of such damages – please take as many pictures as is needed to show the damage to the item. This should be done as soon as possible after receipt of the parcel.

Guarantee

Should you not experience a noticeable improvement in the shine and feel of your hair within the first few applications we will gladly refund you in full providing that you notify us within 14 days of receipt of your order.

Terms for guarantee.

In order to qualify for a refund please take note of the following

  1. You need to notify us within 14 days of receipt of your order.
  2. A close-up picture of your hair taken before the first application and an identical picture taken after the last application is required to substantiate your claim.
  3. Return postage is for your account. Do not send items before authorization for credit has been received by yourself.
  4. Once the item has been received by us in good condition we will process the credit.

Returns will not be accepted for the following reasons

  1. You have changed your mind or have buyer’s remorse.
  2. You do not like the smell of the product. Please take note before you buy the product that it contains essential oils that are very fragrant.
  3. Your hair did not grow much in the 14 days. Noticeable increases in hair growth are normally achieved after 1 to 3 months of usage with optimum results being achieved after 6 months. Hair growth is also affected by many other factors which are out of our control.

Once you have taken the necessary pictures please send them to us at sales@p133.co.za or Whatsapp direct on 084 599 7433.

Our refund and return policy lasts for 14 days. If 14 days have passed since you received your purchase, we can no longer offer you a refund or exchange.

Need help?

Contact us at sales@p133.co.za for questions related to refunds and returns.

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